Shipping & Returns

Shipping

Starnberg Medical will ship orders for Hong Kong from Sydney, Australia or Auckland, New Zealand.  Orders will be shipped within 3 working days of purchase and can be tracked online.

Due to some shipping delays in the period of COVID-19 we may from time-to-time pre-ship limited EPI-NO inventory to Hong Kong where orders can be collected in Central. We will advise customers when this option is available. Deliveries to Hong Kong via DHL are fast and regular.

Returns

In the event that a customer wishes to return a product ordered from Starnberg Medical please contact us oninfo@starnbergmed.com. Please advise us of when and where you purchased the product, and for EPI-NO Returns, the Codes on the reverse of the box.

Returns must be unopened and  accompanied by a copy of a Starnberg Medical invoice and posted or delivered to the address below:

Tempio Corporate Services
Suite 202, 2/F
Lap Fai Building
6-8 Pottinger Street
Central, Hong Kong

All refunds will be provided as a credit to the credit card used at the time of purchase. Any returns/refunds are processed at the end of the month. Tempio Corporate Services do not process refunds.