Shipping & Returns

Shipping

EPI-NO is couriered daily to Hong Kong by our Sydney based forwarder via DHL or EMS-Hong Kong Speedpost

Delivery is normally 2 to 4 working days depending upon local holidays. Customers receive a Tracking Email from DHL/EMS. Deliveries require a signature. If you have not received your shipment within 7 WORKING DAYS it may be that the address is incomplete. Please check that your address is accurate and you order in a name that corresponds to your ID. Notify us immediately if you have made an error in your Shipping Address, telephone number or email address. Notify us ASAP if you have not received your order after 7 WORKING DAYS to avoid a return.

Returns

An unopened EPI-NO can be returned only if the shrink wrap is intact.

Do you know that EPI-NO is also a Pelvic Floor Muscle trainer used following delivery to strengthen the pelvic floor which is weakened by the hormones of pregnancy and can lead to bladder control problems. Having a Caesarean Section does not protect you from pelvic floor muscle weakness and incontinence. If the reason for returning your EPI-NO is a planned Caesarean Section we recommend discussing your pelvic floor remediation with your doctor. In Germany, women use EPI-NO from early pregnancy to strengthen their pelvic floor muscles and  following the birth to reduce the risk of incontinence.

Instructions for returning EPI-NO.

  1. ALWAYS accept the delivery by DHL/Hong Kong Speedpost.
  2. Do not break the shrink wrap seal on the product.
  3. Advise us that you wish to return your EPI-NO
  4. We have an arrangement with our accountant in Central where you can drop off the EPI-NO. We will notify the office to expect a return, and we will then provide you with the address. We will be advised of the return.
  5. Refunds are processed by us back to your method of payment and not at this office.

NOTE: Any refunds are processed at the end of each month.